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Cancellation & Refund Policy

Cancellation & Refund Policy

Auroxa communications Private Limited
(EG Cashback)

India's Local Market place Search engine

We have pledged to provide you world class products and services for every single business you have made with us in near past, or future and as of now. We want you to have a swift and hassle free experience while you access the egcashback.in. 

We certify you about the quality and genuineness of the entire product and service range on the egcashback.in web portal. But in any case, you have any lack of contentment and grievance toward our product or services, we apologize for that, and you will be served with our Peace of Mind policy.

Unused Balance Clause
Any top-up payment / advance payment which is received from Channel Partner, the Channel partner does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, Channel Partner need to give refund request to us, once we will get refund request from the Channel partner, the balance amount will be refunded within 15 to 20 working days via same source.

RETURN AND EXCHANGE
Our entire Product and Service catalogue is backed up by 3 day return and exchange policy, in any case of error, or mishap happen during placement of the product, from the first of product or service acquisition to the complaint registration date. 
In any case, if someone has not received their product or service, but has made the transaction, can reacquisition of reacquisition of product or avail another service of same monetary value, simply by making a phone call. 

A product or service is only liable under return and exchange policy if the request is made with 3 days of its acquisition, and accepted channels for making such request are our official support mail address and second by contacting through our helpline number.

CANCELLATION
In any case, if you do not want to opt for exchange and return policy, and want your money refunded to you, you can always cancel your product or service acquisition. But there are certain policy norms, you need to learn before you ask for any cancellation and refund. 
We do not entertain cancellation and refund if request is not made within specific period of time, the product cancellation time, is different from product to product, maximum period for making any cancellation request could be 7 days and entirely depends on product and service you avail. 
In case, you have signed up for any third party product and service through our interface, there will be no refund on such cancellation, as it is not possible to control third party products and services.
The only valid medium to make cancellation and refund request is through our support mail or by calling our support center.
It may take up to 7 days for entire cancellation and return process to be complete.
You need to be in touch with your bank, for the knowledge of the entire refunded money.
We only can refund the partial or full amount of transaction, accord to company policy on product and service, for more information, you need to specifically go through their cancellation policy rules.

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